SUMMARY

Answer phones to respond to orders, general customer inquires, invoice questions, and customer complaints. Project a professional company image through phone interaction.

Essential Duties and Responsibilities

1. Answer phones and respond to customer requests.
2. Sell product and place customer orders in computer system.
3. Provide customers with product and service information.
4. Up-sell products and services.
5. Transfer Proxy-Connection: keep-alive Identify, research, and resolve customer issues using the computer system.
6. Follow-up on customer inquires not immediately resolved.
7. Complete call logs and reports.
8. Research billing issues.
9. Research misapplied payments.
10. Recognize, document and alert the supervisor of trends in customer calls.
11. Recommend process improvements.
12. Other duties as assigned.

ADDITIONAL RESPONSIBILITIES

1. Provide on-the-job training for new employees.
2. Generate customer thank you letters.

Qualifications

1. Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.
2. Professional verbal and written communication skills and the ability to type 30 wpm. This is normally acquired through one to three years of office experience.

For more info email us at carrers@pccaresupport.com